DRADEO · Help
Troubleshoot safely
Missing events, configuration errors and synchronization failures can be narrowed down with a short, privacy-conscious decision path.
Who this is for
All users and supporting admins
Before you start
Note the time, visible error text, app version and affected flow, but no visitor data.
Steps
- Check whether sign-in, organization and event assignment remain active.
- Check connectivity and readiness; distinguish configuration download from pending lead uploads.
- Retry only the affected step. A local draft remains available after a transfer failure.
- If the problem remains, send support the time, time zone, app/web version, event name and sanitized error text.
Expected result
Support can identify the technical operation without receiving a password, token, visitor list or real badge photo.
If it does not work
- For “Event missing”, an admin checks the active team and event assignment.
- For “Configuration error”, an admin publishes a complete compatible event package.
- For “Synchronization error”, local work remains stored; check session, connection and retry.
What DRADEO does not do automatically
Never send passwords, tokens, complete exports, real badge or business-card images, or screenshots containing personal contact data to support.