DRADEO · Support
How can we help?
Help with the iOS app, web administration and event operations—from sign-in and badge capture to offline storage, synchronization, consent documentation and export.
Sign-in is not working
Check the email address, your internet connection and whether your organization has invited you to DRADEO. If sign-in continues to be rejected, send us the time and the displayed error message, but never your password.
Event is missing or not ready offline
Open “Events” and refresh the configuration while connected. An event is only ready for offline use after the form, badge, consent and required assets have been stored completely on this device.
Badge recognition is inaccurate
Align the badge within the guide, avoid reflections and review every suggestion. You can correct values or capture the contact manually. Do not send real visitor data or badge photos to support.
Lead is stored locally only
“Stored locally” means that the record is on this device. “Synchronized” appears only after the server has confirmed the state. Under “Sync”, check sign-in, network and event permission. Do not delete or reinstall the app while leads are pending.
Conflict or access revoked
A conflict is not bypassed automatically. Review the available versions or contact your event or organization administrator. Protected local data is not assigned to another account without an authorized process.
CSV/XLSX export is missing
Export is available to organization admins and assigned event admins within their permitted scope. Event users cannot create exports in the current product scope. Check the organization, event assignment and role.
Direct contact
Contact support
Operator and support contactVolker Cesinger · Stresemannstr. 89 · 22769 Hamburg · Germany+49 170 3805000 · webservices@cesinger.deTo help us investigate the issue, please provide:
- DRADEO version and build number;
- device model and iOS/iPadOS version;
- date, time and time zone;
- affected function and exact steps;
- event name or technical event ID, if required;
- displayed error message and local or synchronized status.
Do not send passwords, access tokens, complete exports, visitor lists, real badge or business-card photos, or screenshots containing personal contact details. Support will never ask for your password.
Privacy requests
Our current information is available in the privacy notice (DE). For data captured at a customer organization’s booth, state the organization and event without sending any other person’s contact details.
Security issues
If you suspect unauthorized access, visibility across organizations or a lost device, email webservices@cesinger.de. Do not include passwords, access tokens, personal data or exploit details.
Operator details and other contact options are available in the legal notice (DE).